Head of Operations

Position Overview

Emerhub is a business consulting firm with different branches in Asia (Indonesia, Hong Kong, Vietnam, Philippines, Pakistan). We do accompany our clients and lower entry barriers in growing market. Our expertise makes Emerhub the investment partner of companies and individuals willing to develop or reallocate activities in Asia.

Emerhub is looking for a Head of Operations is responsible for leading and managing the overall operations of the delivery department. This role requires a strategic thinker with strong leadership and operational expertise to ensure efficient, cost-effective, and customer-centric service delivery.  To succeed in this role, you will need proven experience in operations management, preferably in the logistics or delivery industry. Strong leadership and team management skills, along with excellent analytical and problem-solving abilities, are essential. A strong financial acumen and proficiency in operational software are also required.

Responsibilities:

• Train, and supervise delivery team members. 
• Monitor and maintain the operational budget for the delivery department. This may include writing weekly and monthly budget reports for the general general manager. 
• Create cost-effective plans and efficient routes for deliveries. Ensure that deliveries are made within strict deadlines. 
• Ensuring regulatory compliance with Emerhub services.
• Implement efficient processes and standards. 
• Coordinate the customer service operations and find ways to ensure customer retention. 
• Ensuring compliance with local and international laws 
• Oversee the implementation of technology solutions
• throughout the organization. 
• Manage contracts and relations with customers, vendors, partners, and other stakeholders 
• Oversee expenses and budgeting to help the
• organization optimize costs and benefits. 
• Mentor and motivate teams to achieve productivity and engagement. 
• Report on operational performance and suggest improvements. 
• Communicate with clients (in English) regularly, including managing customer problems: answering questions for customers, tracking deliveries, and addressing customer complaints.

Requirements: 

• A Master's degree in Legal, business administration or a closely related field is required. 
• CRM and technology savvy. Expert in the use of digital tools and technologies to explore creative 
• Ideas and new ways of displaying ideas and research.
• Must have at least ten years of relevant work.
• experience in a multinational corporation, preferably abroad. 
• Exceptional oral and written communication skills in English. 
• Exceptional problem-solving skills and the ability to manage multiple projects. simultaneously, prioritize tasks, and meet deadlines. 
• Have prior experience in company registration, corporate compliance, corporate secretarial work etc.

What do we offer?

• Work Schedule: Monday to Friday; 8:30 AM - 5:30 PM local time
• Work Set up: Onsite - Kuala Lumpur, Malaysia
• Working Device: Will be provided.
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.