Customer Relations Executive
RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.
Position Overview
RecruitGo is in search of an Customer Relations Executive based in Bangkok, Thailand. In this role, you will be responsible for handling customer inquiries professionally, identifying and addressing customer needs, building strong relationships with key stakeholders, resolving product or service issues effectively, and preparing analytical reports on customer information.
Aside from your established skills and expertise, we are looking for someone who has at least 2 years of experience in customer support, strong phone handling and active listening skills, familiarity with CRM systems, excellent communication abilities, and the capacity to multitask and prioritize efficiently. A Bachelor’s degree in Business Administration or a related field is preferred.
Responsibilities- Handle customer inquiries professionally and promptly.
- Identify and assess customers’ needs to achieve satisfaction.
- Develop strong relationships with customers, connecting with key business executives and stakeholders.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
- Prepare reports by collecting and analyzing customer information.
- A minimum of 2 years experience in a customer support role.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Bachelor’s degree in Business Administration or relevant field.
- In this role, you'll be the face of our company, and the force that drives our reputation for exceptional service. If you're passionate about helping people and have a track record of providing outstanding customer service, we'd love to hear from you.
RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.
- Work Schedule: Monday - Friday
- Work Set up: Hybrid
- Working Device: Will be provided
- Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
- Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
- Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.