Operations Manager

Position Overview

RecruitGo is hiring Operations Manager on behalf of our client in veterinary healthcare industry

• Responsible for all operational and administrative processes and activities within the company.
• Be part of the Senior Management team.
• Support the Owner for every operational activity within the company in order to achieve revenue and profit growth.
• Develop and implement customer service protocols and training for staff.
• Proactively address client concerns and resolve complaints promptly and effectively.
• Monitor client feedback and implement strategies to improve client satisfaction.
• Manage client communication channels to ensure timely and accurate responses.
• Create an annual budget plan in coordination with the Owner.
• Provide input to the Owner regarding the work results of the Admin/Operations team.
• Collaborate with the HR Officer, create/review/change regulations and policies related to administration and employment in the company.
• Ensure all staff follow company standard operating procedures and maintain discipline and professionalism at all times.
• Oversee building and equipment maintenance at all branches of Sunset Vet.
• Ensure that the company's operational permits and legality are in accordance with applicable regulations.
• Build good relationships and establish communication with external parties such as related agencies and ministries to ensure the continuity of the company's operational activities.
• Ensure the comfort and welfare of all employees in the company.

• Bachelor's degree (S1) in Business Administration, Management or other related fields.
• Have experience in managing administration including employment, finance and procurement for at least 3 (three) years.
• Have experience in customer service including dealing with customer complaints for at least 3 (three) years.
• Master computer skills (Word, Excel, etc.).
• Able to communicate well with superiors, co-workers and employees.
• Have leadership and be able to provide examples of professional work.
• Independent and able to work with minimum supervision.
• Intermediate level English language proficiency