RecruitGo is in search of a Station Manager professional based in Jakarta, Indonesia. In this role, you will be responsible for procuring the most effective shipping options, developing solutions to achieve maximum efficiency, and acting as the Control Tower for the region. You will oversee and mentor the customer service team, foster a positive work environment, and maintain strong client relationships by addressing inquiries and ensuring satisfaction. Additional responsibilities include collaborating with sales and logistics teams, monitoring shipments, resolving issues with carriers, implementing process improvements, providing training, and preparing performance reports. You will also negotiate with airlines and shipping lines, develop trade lane strategies, manage budgets, and grow business opportunities.

Aside from your established skills and expertise, we are also looking for someone with a minimum of 5 years of experience in freight forwarding, strong knowledge of freight regulations and airfreight operations, excellent communication and team management skills, and proficiency in tools like Cargowise and Microsoft Office. Fluency in English and the local language, along with the ability to excel in a fast-paced environment, is essential.

• Procure the most effective option based on rates, transit time, customers’ requirements, etc.
• Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.).
• Act as Control Tower for the region.
• Oversee and mentor the customer service team, providing guidance and support to ensure high performance.
• Foster a positive work environment that encourages collaboration and professional growth.
• Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
• Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction.
• Collaborate with sales, and logistics teams to ensure seamless shipment processes and timely delivery of services.
•  Monitor shipments and coordinate with carriers to resolve any issues that may arise.
• Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency.
•  Analyze customer feedback and performance metrics to develop strategies for service enhancement.
• Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations.
• Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management.
• Utilize data to drive decision-making and improve service delivery.
• Negotiate with Air and Shipping lines on both sides of the trade lane; develop specific products on Air and Sea for the trade lane.
• Developing and maintaining relationships with various airlines,carriers, agents and vendors.
• Plan, develop, and deploy of local / nation commercial trade lane approach, maintaining commercial strategic direction and contribution from each customer segment to maximize overall profitability.
• Recommend the optimal shipping route based on customer requirements to ensure maximum profitability.
• Rich experience on pricing.
• Grow business from new and existing customers,focused on an assigned group of trade lanes.Follow up on the implementation and completion of business targets for customer service within the team.
• Preparing and managing budgets and financial reports for the operations.
• Fully responsible for the implementation of the budget for expenses and costs at the station, ensuring controllable costs and timely reimbursement of various expenses within the station.

• Minimum of 5 years of experience in freight forwarding, master the skills and excellent experience in freight operation. Lastest working experience is freight forwarder. 
• Strong knowledge of freight regulations, tariffs, and air and ocean shipping procedures. Especially master the operation of airfreight.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
• Proven leadership and team management experience.
• Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
• Fluent in English and local official language.
• Ability to thrive in a fast-paced, dynamic environment.

• Salary Range: USD 2,000 per month
• Work Schedule: Monday-Friday
• Work Set up: On-site
• Working Device: Will be provided by the company 
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.