About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is looking for a Client Success Associate (CSA) to help our clients get the most value from our services. In this role, you’ll proactively engage with customers, resolve issues, track progress, and collaborate with internal teams to drive long-term satisfaction.

Responsibilities:

• Onboarding new customers: One of the primary tasks is to onboard new customers effectively. This involves understanding their objectives, helping them get started with the service, and ensuring they will be guided seamlessly 
• Client relationship management: Building and maintaining strong relationships with customers. Conduct regular check-ins with customers to gauge their satisfaction, address any issues, and maintain open lines of communication.
• Proactive Client Engagement: A CSA anticipates potential problems and reaches out to customers proactively. By providing guidance, and support before issues arise, they help prevent churn and increase long-term satisfaction.
• Monitoring / Tracking Client Progress: Responsible for tracking client progress, identifying possible concerns, and initiating strategies to improve their experience.

• Issue resolution: Whether it's handling action items or escalating critical issues, the CSA ensures that customer concerns/escalation are resolved swiftly and effectively. ​
• Identifying upsell opportunities: By understanding the client's needs,  the CSA identifies opportunities for upselling additional services that can enhance the customer's experience and contribute to their success.
• Gathering customer feedback: Collecting and analyzing customer feedback is essential to understand their needs and improving our service accordingly. 
• Provide resources FAQ, marketing insights, compliance documents: to help client stay informed and be successful in managing offshore team
• Collaborating with internal teams: Working closely with sales, marketing, HR, payroll and Finance teams to align client success initiatives with overall business goals. Collaboration ensures consistent and a seamless customer experience across all touchpoints.

Requirements: 

• Communication skills: Excellent verbal and written communication skills are essential for interacting with customers, understanding their needs, and conveying information clearly and concisely.
• Empathy: Understanding and empathizing with customers' challenges and goals is crucial for building strong relationships and providing effective support.
• Problem-solving abilities: The ability to analyze problems, think critically, and devise efficient solutions is key to resolving customer issues promptly.
• Organizational skills: Managing multiple customer accounts, tasks, and priorities requires strong organizational abilities and attention to detail.
• Customer-focused mindset: Prioritizing customer satisfaction and success, while striving to exceed their expectations, is central to this role.
• Data analysis: Comfort with analyzing customer data and metrics to identify trends, risks, and opportunities for improvement.
• Collaboration: The ability to work effectively with cross-functional teams, leveraging various departments' expertise and resources to enhance the customer experience.
• Adaptability: Being flexible and adaptable to changing circumstances, customer needs, and company goals.
• Time management: Managing time efficiently to balance reactive support with proactive engagement and follow-ups.

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Work Schedule: Monday- Friday (8:00 AM - 5:00 PM)
• Work Set up: Hybrid - (At least 3 days per week onsite in the office at 10th Flr. Cyberone Building, Eastwood Ave., Quezon City. May change anytime)
• Working Device: Will be provided
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.