Customer Service Representative

RecruitGo is looking for a Customer Service Representative (Phone, Email, and Chat Support Agent) to assist our client, a global human resources digital integrated service provider. In this role, you will be responsible for providing exceptional support through phone, email, and chat, guiding customers through the platform and services to ensure a smooth experience. You will address their queries, resolve issues, and help them maximize the value of our offerings.

We are looking for someone innovative, empathetic, community-oriented, adaptable, and flexible. You should have great attention to detail, be a self-starter, and possess excellent communication skills in both written and verbal English.

• Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Issue Resolution: Identify customer needs and provide appropriate solutions, troubleshooting, and assistance on products or services.
• Product Knowledge: Maintain a strong understanding of our products, services, and processes to provide accurate and helpful information to customers.
• Documentation: Accurately document customer interactions and issues in the company’s CRM system, ensuring detailed and clear records are kept.
• Escalation: Escalate complex or unresolved issues to the appropriate departments or supervisors when necessary.
• Follow-Up: Conduct follow-up communications with customers to ensure satisfaction and resolution of their issues.
• Feedback: Collect and communicate customer feedback to improve products, services, and customer satisfaction.
• Team Collaboration: Work closely with team members and other departments to provide a seamless customer experience.

• Experience: Previous experience in customer service, preferably in a phone, email, or chat support role.
• Communication Skills: Excellent verbal and written communication skills, with a strong ability to convey information clearly and effectively.
• Problem-Solving: Strong problem-solving skills with the ability to think critically and remain calm under pressure.
• Technical Skills: Proficient in using customer service software, CRM systems, and general office applications (e.g., Microsoft Office Suite).
• Multitasking: Ability to handle multiple customer interactions simultaneously and prioritize tasks in a fast-paced environment.

• Salary: 30,000 - 40,000 PHP
• Work Set up: Onsite (AIC Burgundy Empire Tower. Ortigas, Pasig City)
• Schedule: 40 hours a week and 8 hours per day with one (1) hour lunch break
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.