Customer Service Operations

Position Overview

RecruitGo is hiring on behalf of our client in Freight Forwarding Industry

Responsibilities:

• Act as the primary point of contact for customers regarding the inquiries and shipments.
• Address customer questions and issues promptly, ensuring high levels of satisfaction.
• Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation.
• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
• Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
• Utilize critical thinking to find effective solutions for customer needs.
• Prepare and handle all shipping documentation from end to end, to ensure compliance with international regulations and company policies.
• Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
• Work closely with the teams to provide a seamless customer experience.
• Assist in the development of operational improvements to enhance service delivery.
• Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

Qualifications:

• Degree in Logistics, or a related field preferred.
• Minimum of 3 years of experience in freight forwarding operation.
• Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite